MTN Nigeria has launched a fully digitised retail store in Ikoyi, Lagos, marking a significant milestone in the company’s Ambition 2025 strategy to drive digital solutions for Africa’s progress.
The modern store featured a seamless and intuitive shopping environment, digital tools for customers to resolve queries, and support from friendly staff, the country’s largest telco said in a statement on Friday.
The Chief Operating Officer of MTN Nigeria, Hassan Jaber, said the launch was a significant step in achieving MTN’s Ambition 2025 strategy to drive digital solutions for Africa’s progress.
“We are proud to launch this innovative store, which uses technology to make shopping easier, faster, and more enjoyable for our customers. Our goal is to make life easier for Nigerians, and this store is a big step towards achieving that goal,” he stated.
The operator revealed plans to expand the digital retail model to other cities, making the digital shopping experience accessible to its broad customer base.
It noted that the opening of the store was a demonstration of the company’s commitment to innovation and customer satisfaction, leveraging technology to improve lives.
The Chief Customer Relations Officer, MTN Nigeria, Ugonwa Nwoye, remarked, “Our customers are at the heart of everything we do. When they walk into the store, they must leave with a memorable experience and look forward to their next visit.
“For instance, customers can do SIM swaps on their own by simply responding to the prompts from the digitised tools. They can do this and more. For us, launching this digital store is one more step in our commitment to strengthening the bonds we share with our customers.”
https://punchng.com/mtn-unveils-lagos-digitised-retail-store/?utm_source=rss.punchng.com&utm_medium=web
